What would you do if your supplier goes out of business?

Good companies as well as bad ones go out of business for a variety of reasons. The IWA administers a scheme underwritten by Lloyd’s of London. Work carried out by IWA approved companies can have the benefit of deposit protection and an insured guarantee for up to 10 years.

Who are the IWA?

IWA is the leading organisation in the U.K. to administer a deposit protection and insured guarantee scheme to consumers within the home improvement market.

How does the Deposit Protection work?

At the time of placing an order or paying a deposit you should be issued with a deposit protection and insured guarantee certificate from your IWA approvedsupplier. This document will protect your deposit, prior to the commencement of the contract/works up to 25% of the contract value(maximum contract value £20,000 – windows £40.000 – conservatories). Subject to the terms and conditions on the certificate.

How does the insured guarantee work? 

Once your contract has been completed to your satisfaction and you have paid the IWA approved company the balance in full, you should return to IWA the completed satisfaction note from the bottom of the deposit protection and insured guarantee certificate along with a copy of your contract. Your guarantee will then be insured for a period of up to 10 years and is underwritten by Lloyd’s of London. Subject to the terms and conditions on the certificate.

Warning!

It is important than you return the completed registration form at the bottom of the certificate within the specified time, unless you are in possession of the certificate your deposit and/or guarantee will not be protected. In the event of an insurance claim refer to the certificate for the procedure.

For Peace of Mind make certain you are issued with this certificate

For Friendly advice on your purchase and how this scheme will give peace of mind contact the IWA Consumer Helpline on 01604 604511

Independent Warranty Association
21 Albion Place
Northampton
NN1 1UD